Travel updates

If your train is cancelled, and you still wish to travel to your planned destination, you don't have to buy a new ticket to travel that day. You can:

• Board any Northern, TransPennine Express, LNER, EMR, Avanti West Coast or CrossCountry service that's heading in the same direction (within 2 hours)

If you no longer wish to travel, you can:

• Request a full refund from your point of purchase

If your ticket says it is only valid on a specific train operator listed below, you can travel on any of the other train operators listed below within the two hours before or after your cancelled service. 

TransPennine Express, Northern, LNER, EMR, Avanti West Coast, CrossCountry. 

As long as you are travelling to the same destination as stated on your ticket and are travelling within two hours either side of the time of your cancelled service, all you'll need to show is your original train ticket. Then let the conductor/Train Manager know your original train was cancelled.

If the last service of the day is cancelled, you can get on any other service that gets you closer to your destination for a connection.

You can use any Northern, TransPennine Express, LNER, EMR, Avanti West Coast or CrossCountry service to get to your destination within two hours either side of the time of your cancelled service.

If there is still no option to travel after a cancelled last service, please speak to a member of staff or a help point who can give advice and travel information.

Where possible board any Northern, TransPennine Express, LNER, EMR, Avanti West Coast or CrossCountry train that's heading in the same direction.

If this is not possible, due to a cancelled train, please speak with a member of staff at your departure station who can advise travel arrangements.

If you travelled with us and reached your destination 15 or more minutes late, you are entitled to delay repay compensation.