Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Customer Help Points
Berwick-upon-Tweed Passenger Assistance Meeting Point 0:
Travel Centre
The Travel centre is on the main concourse, immediately in front as you enter the building (Open Mon-Sat 07:00 - 16:00 & Sun 09:30 - 15:00)
Platform
Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1, Ticket Hall to Footbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2, Footbridge to Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Berwick-upon-Tweed Passenger Assistance Meeting Point 0
Location :
Travel Centre
The Travel centre is on the main concourse, immediately in front as you enter the building (Open Mon-Sat 07:00 - 16:00 & Sun 09:30 - 15:00)
Platform
Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Council Car Park
Name : Council Car Park
Spaces : 124
CCTV : No
Free Parking : No
Max length of stay is 72 hours
Cycle Storage Cctv
Yes
Cycle Storage Location
Within car park
Cycle Storage Spaces
8 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
124
Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank has set back shelters only
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 18:00:00.000
Saturday
06:00:00.000 - 18:00:00.000
Sunday
09:30:00.000 - 18:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
05:30:00.000 - 22:45:00.000
Friday
05:30:00.000 - 23:45:00.000
Saturday
06:20:00.000 - 22:00:00.000
Sunday
09:00:00.000 - 23:00:00.000
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Costa coffee available as well as vending machine on the main concourse
Toilets
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Post Box, Request Stop, Shops, WiFi
Time
Platform
Operator
Cancelled -
