Accessibility Information
There is no information about accessibility
Accessible Parking
22
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Brentwood Passenger Assistance Meeting Point 0:
Gateline
Make your way to one of the gatelines. At the Main Entrance (Warley Hill), or at Alexandra road entrance (if unstaffed use help button).
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Lift Details
Lift 2 (A), Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1 (B), Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Brentwood Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to one of the gatelines. At the Main Entrance (Warley Hill), or at Alexandra road entrance (if unstaffed use help button).
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
B1, (refer to quick reference guide)
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Brentwood has a Secure Station accreditation
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations, Wheelchairs Available
Airport
Elizabeth Line to Heathrow Airport
Bus Services
Bus stops are located outside station on the main road.
Information to plan your onward journey is available in a printable format http://www.essexbus.info/maps-download.html & select Brentwood
Details of nearest taxis are shown on station information poster.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 421
CCTV : No
Free Parking : No
Operator : Saba Parking Services Ltd
Telephone : 03301235247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Alexandra Road car park and limited spaces on Platform 4
Cycle Storage Sheltered
Yes
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
421
Rail Replacement Maps
Brentwood - Rail Replacement Map - https://assets.nationalrail.co.uk/e8xgegruud3g/7m9Q2k6w68IHzLUuBKZ5n4/b2f5715134b2e514d5897f801dfecfe9/CRL-089-091-DR-L-Brentwood.pdf
Rail Replacement Services
Rail replacement bus services depart from:
Alexandra Road for both Westbound and Eastbound services
Taxi Rank
There is taxi provision
Taxi rank, (taxi only street parking) via The Parade (entrance)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi only street parking) via The Parade (north)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Cycle Storage Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Printed Local Information
There is printed information available
Shops
News agent located at the top of the staircase to platform 1
Refreshment Facilities
Coffee shop located on platform 3
Toilets
Toilets are located on both Platforms 3&4
Baby change facilities are available within the accessible toilets on platforms 3&4, which is accessible with a radar key.
Waiting Room
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
