The lifts between platform 3 and the footbridge are currently out of order at Carlisle station.
Accessibility Information
There is no information about accessibility
Accessible Parking
7
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Carlisle Passenger Assistance Meeting Point 0:
Information Kiosk
Information kiosk to the left of the main entrance doors.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 4, Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 3, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Carlisle Passenger Assistance Meeting Point 0
Location :
Information Kiosk
Information kiosk to the left of the main entrance doors.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A - This station has step-free access to all platforms / the platform
Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here.
Car Park - Carlisle Car Park 2
Name : Carlisle Car Park 2
Spaces : 75
CCTV : Yes
Free Parking : No
For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.
Cycle Hire
- Website: https://www.bordercitycyclehire.com/ - Phone Number (Answerphone 24hrs): +44 1228 808253 - email: info@bordercitycyclehire.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 8.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
16 spaces
Space for 16 cycles on Platform 8.
8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Parking Spaces
235
Rail Replacement Services
Rail replacement coach services can be found at the front of the station.
ScotRail rail replacement transport will pick up / drop off at The Halston Hotel on Warwick Road.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are available inside and outside this station
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Find out more about the lost property process at this station here
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is no printed information available
Shops
Newsagent
Refreshment Facilities
Yes
Toilets
The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
Trolleys
Yes
Waiting Room
Seating available on all platforms with waiting rooms throughout.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, WiFi
Time
Platform
Operator
Cancelled -
