Accessibility Information
There is no information about accessibility
Accessible Parking
7
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Chester Passenger Assistance Meeting Point 0:
Gateline
On the main concourse situated near the main entrance.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Chester Passenger Assistance Meeting Point 0
Location :
Gateline
On the main concourse situated near the main entrance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A.
Step free access is available to all platforms via lifts.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Wide aisle gates available.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Bus Services
Bus stop is located outside the station.
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
Car Park - Chester West
Name : Chester West
Spaces : 103
CCTV : No
Free Parking : No
Visit Chester Station West - Chester - APCOA for parking prices.
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
76 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
252
Rail Replacement Services
The rail replacement bus stop is a local bus stop (S2) on City Road, next to The Queen at Chester Hotel.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Station Road (north west of concourse)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi only station parking entrance) via Station Road (south west of concourse)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
03:00:00.000 - 01:00:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
There is a WHSmith located on the main concourse.
Refreshment Facilities
Coffee shop - Costa Coffee.
Buffet.
Public House/Bar.
Toilets
The toilets are located on Main Concourse and on Platform 7a. The National Key toilets are located on the Main Concourse and on Platforms 4a / 7a; these toilets are operated by a radar key.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
03:00:00.000 - 01:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
