Step free access is unavailable to the station between the entrance and platform 2 at Deansgate station.
Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Deansgate Passenger Assistance Meeting Point 0:
Ticket Office
Ramp access via Whitworth St. Ticket office and customer support staff to the right of the entrance. Hours on National Rail Enquiries website.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
No designated area is provided. Street set down only available.
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Deansgate Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ramp access via Whitworth St. Ticket office and customer support staff to the right of the entrance. Hours on National Rail Enquiries website.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
From Whitworth Street, up a ramp (43 paces, 1:25 slope) and level access through the entrance into the foyer. Or from the junction of Chester Road, Whitworth Street and Deansgate, level access through the entrance, along the corridor and up 21 steps into the foyer. Then, to Manchester: Past the ticket office, via the lift in the foyer. Or up a ramp (34 paces), up 17 steps onto the platform. To Bolton, Warrington and Wigan : Via the lift in the foyer or along the subway (26 paces), up a ramp (32 paces) and up 18 steps onto the platform. Level access to Manchester platform also via overbridge from Metrolink G-Mex Metrolink stop.
Lift available first to last train, currently 06:20 - 23:40 Monday to Saturday. 08:10 - 23:30 Sunday.
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations, Ticket Barriers
Bus Services
Free Metro shuttle bus link from station front serving Manchester City centre including Victoria Station On both sides of Whitworth Street, Deansgate and Chester Road for buses to Piccadilly Gardens, Altrincham or Sale. Contact Busline 0871 200 2233
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside the station
Cycle Storage Spaces
6 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Deansgate - https://images.nationalrail.co.uk/e8xgegruud3g/jiYoImdLF7EdescdRuVMp/69722177cb521fd52dcb3258ca91efb9/Deansgate.jpg
Rail Replacement Services
Rail replacement services pick up/drop off from the bus stops on Whitworth Street.
What3words - Towards Manchester - books.loaded.ranged & towards Bolton/Eccles/Warrington - soaks.rather.leaves
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Storage Sheltered, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 23:30:00.000
Sunday
09:10:00.000 - 16:00:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
