Accessibility Information
There is information about accessibility
Accessible Parking
13
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Doncaster Passenger Assistance Meeting Point 0:
Customer Information Point
This is located on the main concourse, to the left of the main entrance near the Travel Centre (Open Mon-Sun 08:00 - 16:00)
Travel Centre (when the Customer Information Point is closed)
When the Customer information point is closed, please go to the Travel centre, to the left of the main entrance (Open Mon-Sun 05:30-20:00).
Passenger Assist Meeting Point Sign (when the Travel Centre is closed)
When the Customer information point & Travel centre are closed, wait on concourse near the Passenger assist meeting point & staff will come meet you.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
station front
Lift Details
Lift, Footbridge to Platform 3B
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Footbridge to Platform 0
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Subway to Platforms 4 - 8
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Subway to Concourse
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths 1.1m wide
Lift, Subway to Platforms 1 - 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Doncaster Passenger Assistance Meeting Point 0
Location :
Customer Information Point
This is located on the main concourse, to the left of the main entrance near the Travel Centre (Open Mon-Sun 08:00 - 16:00)
Travel Centre (when the Customer Information Point is closed)
When the Customer information point is closed, please go to the Travel centre, to the left of the main entrance (Open Mon-Sun 05:30-20:00).
Passenger Assist Meeting Point Sign (when the Travel Centre is closed)
When the Customer information point & Travel centre are closed, wait on concourse near the Passenger assist meeting point & staff will come meet you.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations, Ticket Barriers
Airport
Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):
Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.
Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.
Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - MSCP Frenchgate Shopping Centre
Name : MSCP Frenchgate Shopping Centre
Spaces : 480
CCTV : No
Free Parking : No
Tariff for rail users only. See the Doncaster Frenchgate website for non-rail user tariffs.
Cycle Storage Cctv
Yes
Cycle Storage Location
Within car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
62 spaces
CCTV is via British Transport Police office.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and Pick Up Point London Street to the right of the entrance
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is seating/waiting under an open-sided shelter
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and Pick Up Point
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
549
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank
Configuration :
Same Side :
Covered :
Ramp :
Help Point :
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps, Rail Replacement Services
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:45:00.000
Saturday
06:00:00.000 - 20:45:00.000
Sunday
08:00:00.000 - 20:45:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 01:30:00.000
Saturday
05:00:00.000 - 00:30:00.000
Sunday
07:45:00.000 - 00:30:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Various coffee shops and food outlets available for refreshments
Toilets
The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
Trolleys
Yes
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
WiFi
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
