The lift on the East car park side of the station and the overbridge is not currently working at Eaglescliffe station.
Customers travelling to / from Eaglescliffe requiring step free access to the platforms are advised to please use the West Car Park.
Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Eaglescliffe Passenger Assistance Meeting Point 0:
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Step free access from car park to station entrance
Lift Details
Lift, between footbridge and Platforms 1 & 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift, between footbridge and Car Park 1 (East)
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, between footbridge and Car Park 2 (West)
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are no lifts
Passenger Assistance
Eaglescliffe Passenger Assistance Meeting Point 0
Location :
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Ramp For Train Access
Ramps are available on the train to provide assistance
Step Free Access
B2, (refer to quick reference guide)
Lifts are now available at this station, plus there is still access onto an island platform via a ramped footbridge, which is quite steep and may be unsuitable for mobility impaired customers.
Mobility Scooters - information about using your scooter at this station can be found here Mobility Scooters | Travel Information | Northern
Step free access from car park to station entrance.
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Induction Loop, National Key Toilets, Nearest Accessible Stations, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
There is a bus stop located close to the station within walking distance. Busline 0871 200 2233
Car Park - Station Car Park
Name : Station Car Park
Spaces : 79
CCTV : No
Free Parking : No
Daily Charge: £4.40 Up to 2 hours (no return) £1.10 Up to 4 hours (no return) £2.20 Overnight Parking (1600-0759) £1.10
RingGo Code 5721
Register www.MyRingGo.com or call 01138090070
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Within car park
Cycle Storage Spaces
8 spaces
There are 4 stands and 4 lockers available at this station. Stands are free but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information please contact Stockton Borough Council on 01642 528499.
Cycle Storage Type
Lockers, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
79
Rail Replacement Maps
Eaglescliffe - https://images.nationalrail.co.uk/e8xgegruud3g/5tYIcJItWr7ADQROBJ7ZdE/49fbab7180d249c8e88d298cba023772/Eaglescliffe.jpg
Rail Replacement Services
Rail replacement services pick up/drop off on Yarm Road at the service bus stops. Station side towards Middlesbrough and opposite side of road towards Darlington.
What3words - Towards Middlesborough - agreeable.axed.looks & towards Darlington - narrates.corrects.latter
This station does not offer
Airport, Car Hire, Cycle Storage Sheltered, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Unstaffed
This station does not offer
Help Points, Information Available, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Waiting Room
There are shelters provided on both platforms.
Waiting Room opening times correspond with the ticket office opening times.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
