Accessibility Information
There is information about accessibility
Accessible Parking
6
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Harrogate Passenger Assistance Meeting Point 0:
Ticket Office
Hours on National Rail Enquiries website. Outside staffed hours seek assistance from conductor on your train service or call customer support team.
Passenger Assistance Meeting Point
Seating behind ticket machines. Please check in with ticket office. Outside of ticket office hours, please check in with the gateline team.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 2, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Harrogate Passenger Assistance Meeting Point 0
Location :
Ticket Office
Hours on National Rail Enquiries website. Outside staffed hours seek assistance from conductor on your train service or call customer support team.
Passenger Assistance Meeting Point
Seating behind ticket machines. Please check in with ticket office. Outside of ticket office hours, please check in with the gateline team.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Level access to both platforms via separate entrances. Lifts between platforms are available from first to last train.
Goodmaps wayfinding is available at this station https://studio.prod.goodmaps.io/web/uk/b8aa0211-13d4-4c7a-ac25-9db550920ab7
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Airport
Leeds/Bradford approx 8 miles
Bus Services
'Transdev Harrogate & District' operate a network of daily, frequent bus routes around Harrogate and also to nearby towns and villages. For route maps and timetables: www.harrogateanddistrict.co.uk
Harrogate Bus Station is located adjacent to the rail station.
Buy a Harrogate PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
Car Park - Station Car Park
Name : Station Car Park
Spaces : 117
CCTV : No
Free Parking : No
Daily Charge: £6.60 Up to 2 hours (no return) £1.70 Up to 4 hours (no return) £3.30 Overnight Parking (1600-0759) £1.70
Download and use the RingGo app or pay online at www.RingGo.co.uk Use RingGo Code 5711Or You can call 0113 8090070, RingGo Code 5711
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
32 spaces
5 Secure Cycle Lockers are available at this station
Cycle Storage Type
Stands, Lockers
Cycle Storage Availability
Yes
Parking Spaces
117
Rail Replacement Services
Replacement transport will pick up/drop off on main road outside the station car park on Station Parade (A61).
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Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking ) via Station Parade
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the rear of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Station Parade (station entrance)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Information Available, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:15:00.000 - 19:00:00.000
Sunday
09:15:00.000 - 18:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is printed information available
Shops
shopping precinct and real ale pub adjacent to station platforms.
Refreshment Facilities
Yes
Toilets
The toilets are open during ticket office opening hours
Trolleys
Yes
Waiting Room
Yes
WiFi
Yes
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop
Time
Platform
Operator
Cancelled -
