Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
Customer Help Points
London Euston Passenger Assistance Meeting Point 1:
Located next to the ticket office on the main concourse.
Help Point (Taxi Rank)
Located at the accessible taxi rank and Euston Station taxi rank, both equipped with Help Points to contact staff who will be able to help
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Assistance is available to and from/to your booked train, taxi rank and drop off area. You can request where the assistance is required from when booking assistance via Passenger Assist app or via dedicated TOC specific Passenger Assist numbers or via Assisted Travel Lounge or via Help Points located in these areas. Assisted Travel Lounge can be found on the main concourse adjacent to the ticket office and if you are struggling to find it, please speak to any member of staff for assistance. For ‘Turn Up and Go’ service and for any other support with your assistance on the day, it is advised to use the Mobility Assistance numbers at London Euston:
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
Lift Details
Lift, (West), To Concourse
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Concourse to Mezzanine level and First Class Lounge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
London Euston Passenger Assistance Meeting Point 1
Location :
Located next to the ticket office on the main concourse.
Help Point (Taxi Rank)
Located at the accessible taxi rank and Euston Station taxi rank, both equipped with Help Points to contact staff who will be able to help
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Help and support is available from the Mobility Assistance Lounge (if closed please use the number displayed on the door) or through the Help Points or through any member of station staff. For ‘Turn Up and Go’ service and for any other support with your assistance on the day, it is advised to use the Mobility Assistance numbers at London Euston:
Mobility Assistance Lounge is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Assistance is available to and from/to your booked train, taxi rank and drop off area. You can request where the assistance is required from when booking assistance via Passenger Assist app or via dedicated TOC specific Passenger Assist numbers (displayed below) or via Assisted Travel Lounge or via Help Points located in these areas. Assisted Travel Lounge can be found on the main concourse adjacent to the ticket office and if you are struggling to find it, please speak to any member of staff for assistance.
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
Step Free Access
A, Compliant step-free access to all platform(s)
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.
For more information on the accessibility on London Transport click here.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Cycle Storage Cctv
Yes
Cycle Storage Location
At two locations - at the west exit, near platform 16 and at the east piazza opposite M&S Food (to the rear of Nandos, and at the Euston Gardens taxi rank).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
415 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and Pick Up Point, Eversholt Street
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and Pick Up Point, Euston Square Gardens
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is seating/waiting under a canopy
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Go to Platform 2, there is a gate adjacent to the station from the main road.
Taxi Rank
There is taxi provision
Taxi rank(1), Euston Square Gardens
Configuration : Taxis only drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank(2), Euston Square Gardens
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Sunday 07:00-23:00
Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
Help Points
Help Points are only available in limited locations
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Monday-Saturday 07:00-23:00Sunday 08:00-23:00
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:45:00.000 - 21:00:00.000
Saturday
06:45:00.000 - 20:00:00.000
Sunday
08:00:00.000 - 20:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
04:30:00.000 - 01:30:00.000
Friday, Saturday
04:30:00.000 - 02:00:00.000
Sunday
05:15:00.000 - 01:30:00.000
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Wide range of shops - see the Station Plan map.
Refreshment Facilities
Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Toilets
These are located by the entrance to platforms 1-3
There are also accessible showers located in the Caledonian Sleeper lounge on platform 1 .
Trolleys
Yes
Waiting Room
Located by the entrance to platforms 16-18
WiFi
Find WiFi Hotspots around London Euston station
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
