London Euston

Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.

The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

Mobility Assistance will help passengers buying tickets if required.

A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.

Monday-Saturday 07:00-23:00Sunday 08:00-23:00

Assistance is available to and from/to your booked train, taxi rank and drop off area. You can request where the assistance is required from when booking assistance via Passenger Assist app or via dedicated TOC specific Passenger Assist numbers or via Assisted Travel Lounge or via Help Points located in these areas. Assisted Travel Lounge can be found on the main concourse adjacent to the ticket office and if you are struggling to find it, please speak to any member of staff for assistance. For ‘Turn Up and Go’ service and for any other support with your assistance on the day, it is advised to use the Mobility Assistance numbers at London Euston:

• For anything to do with your assistance on departure, please call 07716 095419
• For anything to do with your assistance upon arrival, please call 07732 644071

Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.

• Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
• London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134  
• London Overground - 0343 222 1234, textphone 020 3031 9331
• Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500

These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

Help and support is available from the Mobility Assistance Lounge (if closed please use the number displayed on the door) or through the Help Points or through any member of station staff. For ‘Turn Up and Go’ service and for any other support with your assistance on the day, it is advised to use the Mobility Assistance numbers at London Euston:

• For anything to do with your assistance on departure, please call 07716095419
• For anything to do with your assistance upon arrival, please call 07732644071

Mobility Assistance Lounge is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.

Assistance is available to and from/to your booked train, taxi rank and drop off area. You can request where the assistance is required from when booking assistance via Passenger Assist app or via dedicated TOC specific Passenger Assist numbers (displayed below) or via Assisted Travel Lounge or via Help Points located in these areas. Assisted Travel Lounge can be found on the main concourse adjacent to the ticket office and if you are struggling to find it, please speak to any member of staff for assistance.

Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.

• Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
• London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134  
• London Overground - 0343 222 1234, textphone 020 3031 9331
• Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500

Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi and London Underground ticket hall.

Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.

For more information on the accessibility on London Transport click here.