Accessibility Information
There is information about accessibility
Accessible Parking
3
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
London Kings Cross Passenger Assistance Meeting Point 0:
Customer information Point
Customer information desk Located on the main concourse, left of the travel centre. Please check the opening times on National Rail Enquiries website
First Class Lounge
The first class lounge is located on the mezzanine level, accessed by lift under the departure boards or via an escalator near the information point.
Assistance Meeting Point
When the customer information point is closed, go to the contractors reception next to Leon food outlet located under the train information boards.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is no Low-Level counter here
Impaired Mobility Set Down
There is a help point here that can be used to request Passenger Assistance from these spaces.
Lift Details
Lift 6, Footbridge to Platforms 6 & 7 Mobility Impaired Person
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 7, Footbridge to Platform 8 Mobility Impaired Person
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 1, Western Concourse (Behind Pret a Manger) Mobility Impaired Person
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 2, Western Concourse behind Starbucks Mobility Impaired Person
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift M, Concourse to First Class Lounge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift for Fullers Pub only, Lift T, Accessible
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 3, Footbridge to Platforms 0 & 1 Mobility Impaired Person
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift 4, Footbridge to Platforms 2 & 3 Mobility Impaired Person
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 5, Footbridge to Platforms 4 & 5 Mobility Impaired Person
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
London Kings Cross Passenger Assistance Meeting Point 0
Location :
Customer information Point
Customer information desk Located on the main concourse, left of the travel centre. Please check the opening times on National Rail Enquiries website
First Class Lounge
The first class lounge is located on the mezzanine level, accessed by lift under the departure boards or via an escalator near the information point.
Assistance Meeting Point
When the customer information point is closed, go to the contractors reception next to Leon food outlet located under the train information boards.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Station staff are available to help at Customer Information Point in the centre of the concourse, station help points or around the station concourse and platforms.
Passenger assistance is available to and from platforms, the car park and the taxi rank. You can request this from the King's Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
Passenger assistance can be booked up to 2 hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A station. This station has step-free level access to all platforms.
Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
Connections from LUL available
Bus Services
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
Car Park - Station Car Park
Name : Station Car Park
Spaces : 322
CCTV : No
Free Parking : No
Operator : CP Plus
Telephone : 0207 431 4001
Email : info@cp-plus.co.uk
Cycle Storage Cctv
Yes
Cycle Storage Location
Platforms 1, 8 & 9
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
204 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Taxi Drop-off Point, Pancras Road (Island area)
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop-off Point, Pancras Road (Station Side)
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
322
Rail Replacement Services
Lumo: Drop-off / pick-up is on St Pancras Road, left of platform 9 (near station exit)
Taxi Rank
There is taxi provision
Taxi Rank, Pancras Road
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Help is available at the Rail Information Point in the centre of the Main Concourse.
Help Points
Help Points are available inside and outside this station
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
Helpline
0800 022 3720
Information Available
Yes - from information point
Yes - from help point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
Bureau De Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
07:00:00.000 - 21:25:00.000
Saturday
08:00:00.000 - 20:15:00.000
Sunday
09:00:00.000 - 20:15:00.000
Information Points
There are information points
Printed Local Information
There is printed information available
Shops
Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
Refreshment Facilities
Yes
Toilets
The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 23:30:00.000
Saturday
06:00:00.000 - 22:30:00.000
Sunday
07:45:00.000 - 23:30:00.000
This station does not offer
Defibrillator, Limited Service, Pay Phones, Post Box, Request Stop
Time
Platform
Operator
Cancelled -
