If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
PICK UP / DROP OFF at the station
Manchester Airport charge for dropping off at the airport by the entrance to the rail station. Further details of the charge and alternative pick up / drop off points are available here
Accessibility Information
There is no information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Manchester Airport Passenger Assistance Meeting Point 0:
Welcome Point
A welcome point is located adjacent to the ticket office on the ground floor. Press the assistance button to notify colleagues you have arrived.
Ticket Office
The ticket office is located opposite the station entrance on the ground floor. Please check the opening times on the National Rail Enquiries website.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.
Lift Details
Lift, all platforms
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, all platforms
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, airport terminals - left
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, airport terminals - right
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, tram platform
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Manchester Airport Passenger Assistance Meeting Point 0
Location :
Welcome Point
A welcome point is located adjacent to the ticket office on the ground floor. Press the assistance button to notify colleagues you have arrived.
Ticket Office
The ticket office is located opposite the station entrance on the ground floor. Please check the opening times on the National Rail Enquiries website.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Airport
The Railway Station is located within the Manchester Airport complex with ready access to all terminals.
Bus Services
Information to plan your onward journey is available in a printable format here
Car Hire
Hire cars are available at the Car rental village – Bus to this location is available from the front of the terminals.
Car Park - Manchester Airport Car Parks
Name : Manchester Airport Car Parks
Spaces : 0
CCTV : No
Free Parking : No
Cycle Storage Location
Cycle storage is available at the station building entrance (adjacent to the taxi rank).
Cycle Storage Spaces
50 spaces
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Pick up point, Malaga Avenue
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Rail Replacement bus services depart from stands L and M of the adjacent Bus Station which is situated close to the ticket office.
Taxi Rank
There is taxi provision
Taxi rank, Malaga Avenue
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
To speak to a member of our team, please call: 0345 600 1671.
Help Points
Help Points are available inside and outside this station
Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Customers requiring assistance to access other services (such as buses, coaches or trams) or to connect with the airport terminals should request this from their airline or Manchester Airport Group. Railway Staff can take you to the airport help point on the station concourse. Please press the intercom button to inform the airport of your arrival so that they can come and meet you.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Information Available
Yes - from ticket office
Lost Property
Customers should use https://www.missingx.com/en to log any lost property.
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is no printed information available
Shops
There is a shop located on platforms 2 and 3.
Refreshment Facilities
Refreshments are available from the shop on platforms 2 and 3.
Toilets
The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
