Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There is a disabled counter at the station and can be used when requested
.
Customer Help Points
Manchester Victoria Passenger Assistance Meeting Point 0:
Passenger Assist Meeting Point
A designated assistance waiting area is available next to the station office on the main concourse. Staff will be available in this area.
Station Office
Located at the rear of the main concourse. See website for office hours.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
Lift Details
Lift, Concourse to Bridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platform 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Platform 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Manchester Victoria Passenger Assistance Meeting Point 0
Location :
Passenger Assist Meeting Point
A designated assistance waiting area is available next to the station office on the main concourse. Staff will be available in this area.
Station Office
Located at the rear of the main concourse. See website for office hours.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
For guided wayfinding at this station, please download the Goodmaps App from the app store or click here: https://studio.prod.goodmaps.io/public-viewer?building=d85f4528-6045-4f21-a0a7-b4de035479c6®ion=UK&theme=light
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
'First' and 'Stagecoach' operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables:
www.firstgroup.com/ukbus and www.stagecoachbus.com
Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
The three free 'Metroshuttle' bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.
For information about all buses in Greater Manchester visit:
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Next to lifts by platform 3
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
38 spaces
38 cycle stands on platform and approach
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Manchester Victoria - https://images.nationalrail.co.uk/e8xgegruud3g/53Z0eRE8OO0DRXHDTRLWRk/75ab49357300b2544da9e6f8a1060019/Manchester_Victoria.jpg
Rail Replacement Services
Rail replacement services pick up/drop off on Station Approach (M3 1WY) directly outside the station main entrance, outside the M&S shop.
What3words - fast.unit.foster
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis can pick up and wait at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank has set back shelters only
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Help Points, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Saturday, Monday, Tuesday, Wednesday, Thursday, Friday, Sunday
05:45:00.000 - 00:25:00.000
Post Box
Yes
Printed Local Information
There is printed information available
Refreshment Facilities
There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
Toilets
Accessible toilet is accessed using a radar key or via the remote access system
Waiting Room
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
