Accessibility Information
There is no information about accessibility
Accessible Parking
9
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Northallerton Passenger Assistance Meeting Point 0:
Ticket Office
The ticket office is located in the station building off Broughbridge road. Please check the opening times on the National Rail Enquiries website.
On Platform
Outside of Ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 1, Platform 1 and Concourse
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width :
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width :
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Northallerton Passenger Assistance Meeting Point 0
Location :
Ticket Office
The ticket office is located in the station building off Broughbridge road. Please check the opening times on the National Rail Enquiries website.
On Platform
Outside of Ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 272
CCTV : Yes
Free Parking : No
The Daily Car Parking rate is valid until 2359hrs on the day of issue, and does not extend in to the following day
Cycle Storage Cctv
Yes
Cycle Storage Location
2 Tier Stands located outside the ticket office.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
72 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
272
Rail Replacement Services
Replacement buses depart from bus stops on Boroughbridge Road.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
To speak to a member of our team, please call: 0345 600 1671.
Help Points
There are Help Points
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Information Available
Yes - from help point
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Pay Phones
Yes
Refreshment Facilities
There is a coffee van available from Monday to Saturday, 0700 until 1300.
Toilets
The toilets are located in the station building.
Waiting Room
Heated waiting rooms are available on both platforms.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Printed Local Information, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
