Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Stevenage Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Station staff assistance to ground level, subject to staff availability. Cannot be guaranteed
Lift Details
Lift, Lytton Way to Footbridge
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 1, Footbridge to Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Footbridge to Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 3, Footbridge to Platform 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Stevenage Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.
The Assistance Meeting Point is by the ticket office.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park - Railway South Car Park
Name : Railway South Car Park
Spaces : 0
CCTV : No
Free Parking : No
Operator : Stevenage Borough Council
Cycle Storage Cctv
Yes
Cycle Storage Location
Located in both the short and long term car parks.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
266 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
17
Rail Replacement Maps
Rail Replacement Bus Map - Stevenage - https://assets.nationalrail.co.uk/e8xgegruud3g/65nHLIpb60wS2SAQYaQqya/4ebec35b1f0e6c81608799b4afe20d56/2025-01_CI_GN_RRB_SVG_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are only available in limited locations
The Assistance Meeting Point is by the ticket office.
Helpline
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Located within the booking hall.
Waiting Room
Heated waiting areas are available on all platforms.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
