Accessibility Information
There is no information about accessibility
Accessible Parking
13
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Stockport Passenger Assistance Meeting Point 0:
Main concourse
Through the main entrance to the concourse. The meeting point is opposite the ticket office, near the subway entrance.
Height Adjusted Ticket Office Counter
There is no counter here
There is a Low-Level counter here
Lift Details
Lift 3, Concourse to Platform 0
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platforms 1 & 2
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platforms 3 & 4
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Stockport Passenger Assistance Meeting Point 0
Location :
Main concourse
Through the main entrance to the concourse. The meeting point is opposite the ticket office, near the subway entrance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Passenger Assist meeting point is on the main concourse opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step-free access to all platforms / the platform
Lifts are available to all platforms via the station subway
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Bus Services
Car Park - Stockport Exchange Station
Name : Stockport Exchange Station
Spaces : 1000
CCTV : Yes
Free Parking : No
Daily : £14.50
Operator : Avanti West Coast
Telephone : 0845 050 7080
Cycle Storage Cctv
Yes
Cycle Storage Location
20 cycle spaces on Platform 1/2, 20 cycle spaces on Platform 3/4
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
90 spaces
20 hoops on Platform 1/2 (2 x cycles per hoop = 40 spaces)
20 hoops on platform 3/4 (2 x cycles per hoop = 40 spaces)
18 hoops at the station front (not Avanti lease area - 2 x cycles per hoop = 36 spaces)
Cycle Storage Type
Lockers, Stands
Cycle Storage Availability
Yes
Parking Spaces
1000
Rail Replacement Services
Rail replacement coach services can be found at the front of the station.
Taxi Rank
There is taxi provision
Taxi Rank, Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Find out more about the lost property process at this station here
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
05:00:00.000 - 01:40:00.000
Sunday
07:00:00.000 - 01:30:00.000
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 01:15:00.000
Saturday
05:00:00.000 - 00:30:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is printed information available
Shops
Yes
Refreshment Facilities
Starbucks on Platform 2, L.K. Gourmet on the concourse and Pumpkin on Platform 3/4
Toilets
The accessible toilets are located on Platforms 2 and Platform 3/4. The National key toilets are located on Platform 3/4; these toilets are operated by a radar key.
Trolleys
Yes
Waiting Room
waiting rooms on platform 2, platform 3 & platform 0
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, WiFi
Time
Platform
Operator
Cancelled -
