Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Upminster Passenger Assistance Meeting Point 0:
Upminster Booking Office (Staffed Hours)
Please make yourself known to a member of staff at the ticket office or gateline to receive assistance.
Platform 1 Ticket Office and Gateline (Staffed Hours)
Located at the side of the station. This gives step free access to platform 1. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours) Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is no Low-Level counter here
Impaired Mobility Set Down
Outside main entrance on Station Road
Lift Details
Lift, Platforms 4 & 5
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 2, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
Passenger Assistance
Upminster Passenger Assistance Meeting Point 0
Location :
Upminster Booking Office (Staffed Hours)
Please make yourself known to a member of staff at the ticket office or gateline to receive assistance.
Platform 1 Ticket Office and Gateline (Staffed Hours)
Located at the side of the station. This gives step free access to platform 1. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours) Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Lifts are available from street level to platforms 1, 2/3 & 4/5
Step free access is not available to/from platform 6 (trains towards Romford).
Local TfL Buses are available to Emerson Park and Romford for those who cannot access Platform 6.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Induction Loop, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 498
CCTV : Yes
Free Parking : No
Premier Reserved Parking (Annual): £2,087.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Cycle Storage Cctv
Yes
Cycle Storage Location
Entrance to station car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
84 spaces
To apply for a space in the secure compound building, please enquire at the ticket office
Cycle Storage Type
Compounds, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
498
Rail Replacement Services
c2c Rail Replacement at Bus Stop E, outside the front of the Platform 1 Entrance (W3W ///across.tables.hotels)
Taxi Rank
There is taxi provision
Taxi rank, (at west entrance) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (north of west entrance) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 20:15:00.000
Saturday
06:15:00.000 - 20:15:00.000
Sunday
06:45:00.000 - 20:00:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Doddle and WH Smith
Refreshment Facilities
Refreshment Kiosk on Platform 1
Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Waiting Room
Platform 1
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
