Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Whitehaven Passenger Assistance Meeting Point 0:
Ticket Office
Located on the left hand side when accessing the station via the main entrance route. see National Rail Enquiries website for office hours.
Passenger Assistance Meeting Point
Seating with black and yellow signage available in ticket office. Please check in with station team. Operational within staffed hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Whitehaven Passenger Assistance Meeting Point 0
Location :
Ticket Office
Located on the left hand side when accessing the station via the main entrance route. see National Rail Enquiries website for office hours.
Passenger Assistance Meeting Point
Seating with black and yellow signage available in ticket office. Please check in with station team. Operational within staffed hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
- Whitehaven is accessible as the station is flat, However platforms are very low and the stepping distance between platform and train may be difficult for some older and less mobile customers.
Rail replacement bus stop is on Bransty Row, approx 300m from station.
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Busline 0871 200 2233
Car Park - Station Car Park
Name : Station Car Park
Spaces : 30
CCTV : No
Free Parking : No
Daily Charge: £4.40
Up to 2 hours (no return) £1.10
Up to 4 hours (no return) £2.20
Overnight Parking (1600-0759) £1.10
RingGo station code 5715
Register www.MyRingGo.com or call 01138090070
Cycle Hire
Not available at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Spaces
6 spaces
6 hoops
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
30
Rail Replacement Maps
Whitehaven - https://images.nationalrail.co.uk/e8xgegruud3g/4iQ7jizVyPI0pYzxifADwQ/f57479d50567150d2bbf52e63ffca1ae/Whitehaven.jpg
Rail Replacement Services
Rail replacement services pick up and drop off in the station car park.
What3words - meals.social.prove
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Storage Sheltered, Port
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Information Available, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Printed Local Information
There is accessible printed information available
Toilets
Toilet is available when the booking hall is open using a RADAR Key
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
